Frequently Asked Questions
1. Where do you ship to?
Right now we ship within the United States only. Orders placed from outside the U.S. can't be processed for the time being. Full details are in our Shipping Policy.
2. How long does delivery take?
Most orders arrive in an estimated 5–10 business days, made up of:
- Processing: 1–2 business days
- Shipping: 4–8 business days
These are estimates and can shift because of factors outside our control. See our Shipping Policy for more.
3. Is shipping free?
Yes — every order ships free, with no added shipping or handling charges. More details are in our Shipping Policy.
4. Can I cancel my order?
You can cancel within 30 minutes of placing your order. After that it enters processing and can no longer be cancelled. For the full picture, see our Terms of Service and Return & Refund Policy.
5. How do I return an item?
First, contact our support team and wait for approval before sending anything back. The item needs to meet our return conditions — unused and in its original packaging. Full instructions are in our Return & Refund Policy.
6. Who covers return shipping?
Return shipping is the customer's responsibility, including any customs duties, taxes, or extra fees. More is explained in our Return & Refund Policy.
7. Is there a restocking fee?
Yes, a 15% restocking fee applies to approved returns. It may be waived if your item arrived damaged or defective, subject to review. See our Return & Refund Policy for details.
8. When will I get my refund?
Once we've received and inspected your return, refunds are issued to your original payment method within up to 10 business days. For complete details, see our Return & Refund Policy and Transactions Policy.
9. Which payment methods do you accept?
We accept a range of secure options, including:
- Visa
- Mastercard
- Google Pay
- Apple Pay
- Shop Pay
- Amazon Pay
All payments are processed securely through encrypted systems. More is in our Transactions Policy.
10. Is my personal and payment information safe?
Yes. Your personal and payment details are protected with secure systems and SSL encryption. Payments are handled by certified providers, and we don't store full payment details on our servers. For more on how your data is handled, see our Privacy Policy and Transactions Policy.
Still Need Help?
If your question hasn't been answered here, our customer service team is glad to help. We usually reply within 12–24 hours on business days (Monday–Friday).
For complete details about your order, payments, shipping, returns, and data handling, please review our: