Terms of Service
This website is run by Nicole Tom, a store operated by Sa Collective LLC. Throughout this document, the words "we," "us," and "our" refer to Nicole Tom together with its operating company, Sa Collective LLC.
When you browse this website or buy something from our online store, you agree to the terms set out below (our "Terms of Service"). They apply to everyone who visits the site, shops with us, or otherwise makes use of it. If you don't agree with any part of these Terms, please don't use the website or the services connected to it.
1. Who May Use the Store
By using this website, you confirm that you are at least the age of majority where you live. If you let a minor use the site, you confirm that this happens with your permission and under your supervision.
You agree not to use the website or our products for anything illegal or unauthorized, and not to try to damage, disrupt, overload, or break the security of the site in any way — including by uploading viruses or any other harmful code. If these rules are broken, we may suspend or end your access straight away.
2. Orders and General Conditions
We may decline or cancel an order at our reasonable discretion where there's a genuine reason to — for instance, suspected fraud, a technical problem, or misuse of the site.
Payment details are always sent over secure, encrypted connections, but please be aware that other information moving across the internet isn't always encrypted.
You may not copy, reproduce, redistribute, sell, or otherwise make commercial use of any part of this website — its content, design, or services — without our written permission first.
3. Accuracy of the Information Shown
We do our best to keep the website accurate and current, but we can't promise that every detail is always complete, correct, or up to date. Everything published here is for general information only and shouldn't be treated as professional advice. We may change, update, or remove any content on the site whenever we consider it necessary.
4. Changes to Products, Services, and Prices
Prices and availability can change at any time without notice. We may likewise adjust, pause, or withdraw parts of the website or our services where this is needed for operational or technical reasons.
5. How a Purchase Contract Comes About
The products shown in our store are not a binding offer — they make up a non-binding catalog of what we have available. When you complete an order using the "Buy" or "Checkout" button, you are making a binding offer to purchase. The automatic email confirming that we've received your order does not mean we've accepted it; a binding contract only takes effect once your order has actually been shipped.
6. Warranties and Consumer Rights
Everything we sell is covered by the consumer protection laws that apply to your purchase. Nothing in these Terms takes away or reduces any statutory rights you have under the law that applies to you.
7. Product Availability and Appearance
Some items may be sold only online and may be available in limited numbers. We try to show colors and images as accurately as we can, but what you see can differ depending on your screen or device. Where necessary, we may limit sales to particular people, regions, or areas, and products can be changed or withdrawn at any time.
8. Shipping
Orders are sent to customers directly from our international fulfillment center. Depending on the delivery country, import duties, customs charges, or local taxes may apply. These are set by the local authorities and are the customer's responsibility. Full delivery details are set out in our Shipping Policy.
9. Billing and Account Details
When you place an order, you agree to give accurate, current, and complete billing and account information. We may review or cancel an order if the details provided look incorrect, incomplete, or suspicious. Please keep your information up to date and let us know if anything changes.
10. Third-Party Tools
The website may give you access to tools or services provided by others. These are offered "as is," with no warranties or guarantees of any kind, and you use them entirely at your own discretion and risk.
11. External Links
Our site may link to websites or services operated by third parties. Nicole Tom has no control over, and takes no responsibility for, the content, policies, or practices of those external sites. Any dealings you have with a third-party provider are strictly between you and that provider.
12. Content You Submit
If you send us comments, feedback, ideas, or suggestions, you agree that we may use that material for our business purposes without any obligation to you. You must not submit anything that infringes the rights of others, breaches intellectual property rights, or breaks the law, and you remain fully responsible for whatever content you provide.
13. Personal Information
How we collect and use your personal data is explained in our Privacy Policy, which sets out the way customer information is handled.
14. Errors and Omissions
Now and then the website may contain typos, inaccuracies, or gaps relating to product descriptions, pricing, or availability. We reserve the right to correct these and to update the information at any time, without notice beforehand.
15. Prohibited Use
You may not use this website for any purpose that is illegal, fraudulent, deceptive, abusive, or otherwise harmful. Any breach of these rules may immediately end your right to access the site.
16. Limitation of Liability
As far as the law allows, Nicole Tom will not be liable for any loss or damage arising from your use of, or inability to use, this website or the services offered through it. Liability for minor negligence is limited to the breach of essential contractual duties, and your statutory consumer rights are unaffected.
17. Indemnification
You agree to indemnify and hold Nicole Tom harmless from any claims, losses, damages, or legal proceedings that arise from your breach of these Terms or your unlawful use of the website.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will stay fully in force.
19. Duration and Termination
These Terms remain in effect until ended by either you or us. We may suspend or terminate your access to the website immediately if these Terms are breached.
20. Governing Law
These Terms of Service are governed by the laws of the United States, without affecting any mandatory consumer protection laws that may apply where the customer lives.
21. Returns and Refunds
Full information about returns and refunds is set out in our Return & Refund Policy, which forms part of these Terms.
22. Business Details
Store name:Â Nicole Tom
Company name:Â Sa Collective LLC
Registration Number:Â 42-3368597
Business Address:Â 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address:Â Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Contact us here: https://nicoletom.com/pages/contact
Email:Â info@nicoletom.com
Phone:Â +1 (659) 220-3819
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed