Privacy Policy
This Privacy Policy sets out how Nicole Tom ("the Site," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, use our services, or buy from our online store.
In this policy, "you" and "your" mean anyone who visits our website, uses our services, gets in touch with us, or buys products from our store.
By accessing or using our website and services, you confirm that you've read and understood this Privacy Policy and agree to your information being collected and used as described here. If you don't accept it, please don't use our website or services.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in how we work, new legal requirements, or updates to our data practices. When we make changes, the new version is posted on this page with an updated revision date. Where the law requires it, we'll take extra steps to let users know about significant changes.
What We Collect and Why
To run our store and provide our services, we gather personal information from several sources. What we collect depends on how you interact with the site. We may use this information to:
- Provide our products and services
- Process orders and payments
- Communicate with customers
- Improve how our website and services work
- Meet our legal obligations
- Keep our website and users secure
The Types of Information We Collect
The data we collect may identify you directly or be reasonably linked to you.
Information you give us directly. As you use the site or our services, you may provide:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment confirmation details
- Account login details
- Messages to customer support
Some features only work if certain details are provided. If you choose not to share them, you may not be able to use those particular services.
Information collected automatically. When you visit, some data may be gathered automatically through cookies, pixels, and similar tools, including:
- Device information
- Browser type
- IP address
- Network connection details
- How you use the website
- Your interaction with pages and services
This helps us understand how the site performs and improve the experience.
Information from third parties. We may also receive information about you from partners who help us operate, such as:
- E-commerce platforms like Shopify
- Payment processors handling transactions
- Marketing and analytics providers
- Logistics and fulfillment partners
Payment providers collect payment details (such as card or bank information) directly to process transactions and complete orders. Anything received from third parties is handled in line with this policy.
How We Use Your Information
Providing products and services. We use your data to process purchases, manage accounts, ship orders, handle returns and exchanges, and communicate about your transactions. Shopify may also process certain information to support checkout and related services under its own privacy policies.
Marketing and advertising. Where your consent is required, we may send marketing messages by email, SMS, or other channels, and we may use certain information to tailor ads and improve campaigns on our site and on third-party platforms.
Security and fraud prevention. We may use personal information to detect suspicious activity, investigate fraud, and protect our services and users. You're responsible for keeping your login details confidential — if you think someone has accessed your account without permission, contact us right away.
Customer support and improvements. We use personal information to answer questions, provide help, and make our services better.
Cookies and Tracking Technologies
Like most websites, ours uses cookies and similar technologies. Cookies help us improve how the site works, remember your preferences, analyze usage, and enhance performance.
You can read more about Shopify-related cookies here: https://www.shopify.com/legal/cookies
Most browsers accept cookies automatically, but you can change your settings to block or delete them — though turning them off may affect how parts of the site function. Our website doesn't currently respond to "Do Not Track" browser signals. To learn more about those, visit: http://www.allaboutdnt.com
When We Share Information
In some situations we may share personal information with third parties where it's needed to run our services, including payment processors, shipping and fulfillment partners, customer support providers, data analytics providers, and marketing partners. We may also disclose it where the law, a legal process, or a regulator requires, and within our own company structure or with affiliates where necessary for our operations.
Third-Party Websites
Our site may link to external websites or services we don't operate. If you follow one of these links, we recommend reviewing that site's own privacy policy and terms. We're not responsible for the privacy practices or content of third-party websites.
Children's Privacy
Our services aren't meant for children, and we don't knowingly collect personal information from anyone under 16. If a parent or guardian finds that a child has given us personal information, they can contact us to have it removed.
Data Security and Retention
We use appropriate measures to protect personal information from unauthorized access, misuse, or loss. That said, no system is completely secure, and we can't guarantee absolute protection for information sent over the internet. We keep personal data only as long as needed to maintain accounts, provide services, meet legal requirements, resolve disputes, and enforce our agreements and policies.
Your Privacy Rights
Depending on where you live, you may have rights over your personal data, which can include the right to:
- Access the personal information we hold about you
- Ask us to delete your personal information
- Correct inaccurate data
- Receive your data in a portable format in certain cases
- Restrict how your information is processed
- Withdraw consent where consent is the basis for processing
You can also unsubscribe from marketing messages using the link in our emails. Please note we may still send transactional messages about your orders or account even after you opt out of marketing.
Exercising your rights. To exercise any of these, contact us using the details below. We may need to verify your identity by requesting certain information before acting on your request. An authorized representative may submit a request on your behalf where the law allows.
Complaints
If you believe your personal information has been handled improperly, you can contact us directly. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Where Your Data Is Processed
Personal information collected through our website may be processed and stored in the United States. By using our services, you acknowledge that your information may be transferred to and processed within the United States, in line with applicable U.S. laws and this Privacy Policy.
Business Details
Store name:Â Nicole Tom
Company name:Â Sa Collective LLC
Registration Number:Â 42-3368597
Business Address:Â 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address:Â Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Contact us here: https://nicoletom.com/pages/contact
Email:Â info@nicoletom.com
Phone:Â +1 (659) 220-3819
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed