Shipping Policy

At Nicole Tom, we aim to keep delivery simple and reliable. Below you'll find where we ship, how orders are handled, and what to expect on timing.

1. Where We Deliver

For now, Nicole Tom ships only to addresses within the United States. Orders from outside the U.S. can't be processed at this time.

2. Delivery Address

Each order goes to the address you enter at checkout. It's up to the customer to make sure those details are correct and complete — a wrong or incomplete address can cause delays or a returned parcel.

3. Order Processing

After you place an order, we prepare and process it within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday are processed on the next working day.

Cut-off time. Orders placed before 6:00 PM Eastern Time (GMT −5), Monday to Friday, may be processed the same day. Anything placed after that, or over the weekend (Saturday and Sunday), is processed on the next business day (Monday).

4. Shipping Time

Once an order has been processed and leaves our fulfillment center, the estimated delivery time within the United States is usually 4 to 8 business days (Monday–Friday).

Delivery can vary for reasons such as:

  • Seasonal demand
  • Transport capacity or logistics limits
  • Customs clearance
  • Public holidays
  • High order volumes during sales or promotions

5. Total Estimated Delivery Time

The overall timeframe has two parts:

  • Order processing: 1–2 business days
  • Shipping: 4–8 business days

That comes to an estimated total of about 5–10 business days from the day you order. These are estimates and may occasionally shift due to factors beyond our control. Our logistics partners monitor shipments to help everything arrive smoothly.

6. Shipping Costs

Every order placed with Nicole Tom ships free. There are no extra shipping or handling charges.

7. Secure Payment Methods

We accept a range of secure payment options, all protected by SSL encryption:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Amazon Pay

Each payment is handled by trusted providers to keep your transaction safe.

8. Tracking Your Order

As soon as your order ships, you'll get a confirmation email with a tracking link you can use at any time. Please note that tracking can take 3–8 business days to begin updating after the parcel leaves the warehouse, depending on the carrier.

9. Failed Deliveries or Wrong Addresses

If a parcel can't be delivered because the checkout address was wrong or incomplete:

  • The shipment may be returned to our logistics partner
  • Our support team will get in touch to help resolve it
  • We'll work with you to arrange redelivery or another suitable solution

To avoid delays, please double-check your delivery details before completing your order.

10. Delivery Confirmation

Once the carrier marks a package as delivered, we consider the shipment complete. If you can't find a parcel that shows as delivered, our support team will help you contact the carrier and look into it.

11. Customer Support

If you have questions about your order or its delivery status, our team is here to help.

📧 Email: info@nicoletom.com

Monday – Friday: 9:00 AM – 6:00 PM (ET) Saturday – Sunday: Closed

We usually respond within 12–24 hours on business days. For returns, see our Return & Refund Policy.

12. Business Details

Store name: Nicole Tom

Company name: Sa Collective LLC

Registration Number: 42-3368597

Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.

Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China

Email: info@nicoletom.com

Phone: +1 (659) 220-3819

Customer Service Hours:

Monday to Friday: 9am - 6pm (ET)

Saturday and Sunday: Closed